Refund policy

Refund Policy

At Pet Hair Collective, we want you to love your gear as much as your pet loves stealing your spot on the couch. If something's not right, we'll make it right. If you don't see your situation stated below, email us and we will make it right. 

What We'll Refund 🐾
We offer refunds for items that were sent incorrectly (we grabbed the wrong one, like a dog fetching the neighbor's ball) and for products that arrive damaged or defective.

The Time Limit
Refund requests must be made within 30 days of the purchase date. That's plenty of time, even on pet-time, where every walk is "five more minutes."

How to Request a Refund
Email us at support@pethaircollective.com with your order number and a short description of the issue. Photos are welcome and speed things up. Photos of your pet are also welcome, though they won't speed anything up.

Policy Updates
This Refund Policy may be updated at any time without prior notice. For the most current version, reach out to support@pethaircollective.com.

Keep Your Gear Looking Good
For best long-term results, follow the washing and care instructions included with your purchase. We can't stop the pet hair, but we can help your shirt survive it.